TLF Policies & Procedures
Welcome to The Loc Factory !
My name is Ashley B. I am a traveling natural hair care specialist, mastering in locs, and protective styles with 7+ years of experience. My main goal is to educate each client on their natural hair maintenance, and invite you to be a part of your hair care journey. The goal at The Loc Factory is to integrate beauty & holistic wellness, promoting balance in the mind, body and spirit as it is all interconnected with your crown.
Get ready to unlock your natural energy !
The Loc Factory Policies and Procedures
* PLEASE READ POLICIES THOROUGHLY BEFORE BOOKING
LOCATION
Traveling stylist servicing New York & New Jersey !
1st time clients MUST have a virtual consultation in order to book. So please book consultation before booking a service. After consultation location will be sent when approved to come to The Loc Factory.
* Returning clients you know the deal !
Hygiene Policy
All clients MUST wash their hands upon arrival. This will prevent the spread of germs. Please stay home if you are feeling under the weather.
Deposits / Payments
A $75 deposit is required to book. You have the option of paying the deposit or paying in full. Your deposit will go toward your service. Remaining balance is accepted via CASH, DEBIT/ CREDIT OR ZELLE. NO CASHAPP.
Late Arrivals
There is a 15 minute grace period. If no communication is made regarding your lateness, the appointment will be canceled and considered a NO SHOW. ( Deposit non-refundable) If you are more than 15 mins late a $25 late fee will apply.
Please be time considerate and communicate effectively. You know you are late before you are late !
NO Extra Guests !
Returning clients disregard
Rescheduling / Cancellations
Rescheduling must be done at LEAST 48 hrs before scheduled appointment.
Cancellations must be made at LEAST 72 hrs before scheduled appointment. ( Deposits non refundable, but transferable )
Pre-booking
Pre-booking is now available. If you would like to pre-book your next service, please mention during your appointment. A $75 deposit is required to book.
Booking Considerations
When booking please be mindful of your timing. Loc maintenance typically takes 2-2.5 hrs depending on your loc count. When booking longer services please clear your day of any important obligations.
Add- on Reminder
If you would like any additional services such as loc repairs, styles, or treatments please be sure to add in the add-on section, as each service is based on time.